The rise of social media is upon us, and it seems that every company– both big and small– are scrambling to establish themselves these platforms (if not all of them). But the question is, do they really need to force themselves onto these social media sites?
I have seen some businesses that are on every social media site they can get their hands on. But how effective is Blackberry and their twitter account, where they throw info on where their demos are, as well as constantly reminding the world that they simply need a Blackberry (urging you to go to their closest carrier)? Or a pet food company’s Pinterest where not know what they should pin resort to posting pictures of dogs and cats?
While connecting with customers through social media sites have proven to be effective, I agree with what blogger Amy Wray says: “It’s not about self promotion”. Going back to the Blackberry example, they simply decide to tweet in hopes of promoting their latest products to customers. On the other hand, it is evident that Samsung Canada’s twitter does a lot of interaction with their customers, replying to tweets and fostering a relationship. This is a clear example of not simply signing up for social media, for the sake of simply having social media.
Before deciding to jump into the world of social media, a company should identify their goals for having an account on a site. Maintaining these accounts take time, and if you do not understand why you are investing the effort, it will all go to waste. Different sites also may be best depending on who your target market is. Pinterest is known for being popular among women audiences, and Google+ has more males as its users. I agree that social media is important, but I would urge a company to carefully evaluate their options, and make decisions accordingly– or else they will simply be wasting their time, or worst– make huge fools of themselves.
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